WHERE IS THE REST OF MY ORDER? Orders more than 3 days are delivered in two deliveries to ensure freshness. Our delivery days are Sundays and Wednesdays.
WHAT IF THERE'S A PROBLEM WITH MY ORDER? Please contact us immediately and we will work to fix it for you. You can email [email protected] with any questions or concerns
WHAT DO I DO WITH THE PACKAGE MATERIAL? We are happy to collect your boxes, ice packs and insulated bags when we deliver next. A driver will pick them up for you.
WHAT IS THE MATERIAL THAT THE FOOD IS PACKAGED IN? The food is packaged in cornstarch compostable containers so they can be discarded and will compost without the need for commercial composting.
MEAL PROGRAM QUESTIONS
HOW LONG DO JUICES/SMOOTHIES/PLANT MILK/SOUPS KEEP FOR? Juices/Smoothies: 3 days Plant Milk: 3 days Soups/Broths: 3-5 days-however, they can be frozen and will keep for up to 6 months if done so
CAN I HAVE COFFEE WHILE ON A PROGRAM? Yes, you can have whatever you habitually have when you are on a jolieLife or Simplii program. For clients on resets, cleanses and optimized programs, we recommend brewed coffee with cream or nut milk if that's what you regularly consume. Please avoid cappuccinos and lattes.
CAN I DRINK ALCOHOL? Alcohol is a toxin, unfortunately; therefore drink at your discretion. For optimized, reset, and cleanse clients-please DO NOT consume alcohol. Alcohol negatively impacts the effectiveness of the program.
CAN I ADD TO MY PROGRAM? Feel free to add seasonings, herbs, and hot sauces such as sriracha. We season for health and flavor. All of our dishes have very little salt added-the exceptions are olives, pickles and capers. Fresh herbs, sriracha, spices or a squeeze of lemon are always welcome and add to the health and flavor impact of your dishes.
HOW DO I KNOW WHEN TO EAT WHAT? Each item will have a sticker that gives you the day and meal. For programs that have items such as juices that you can consume whenever you want-there will be either no sticker present or it will just assign a day.
INGREDIENT QUESTIONS
ARE ALL DISHES GLUTEN AND DAIRY FREE? Yes, all of our dishes are gluten and dairy free and are crafted to support a variety of dietary needs and promote optimal health
WHERE ARE THE NUTRITIONAL FACTS/MACROS/CALORIES ON MY MEAL? We do not provide calorie or macronutrient counts. At jolieLife, we believe true health is rooted in nutrient density, food density, food quality and balanced nourishment, not in restrictive numbers. Our focus is on supporting your overall wellness through wholesome, thoughtfully prepared meals.